Technician Call
Open Notepad
Field Tech Name
Location ID
Vertical
Multifamily
Home Depot
Canada Home Depot
Best Buy
Harbor
UPS
New Ventures
Droplocker
Field Nation Work Order
Phone
Tech Status Update
Checking In - Tech Onsite.
Checking In - Tech Not Onsite.
Follow Up - Update on Progress.
Follow Up - Needs Assistance.
Checking Out.
Parts Retrieved?
Yes and verified all the parts are correct.
No parts sent.
No, some parts missing.
No, parts not arrived.
No, cannot locate the parts.
Scope Verified With Tech?
Yes, understood the scope.
No.
No, missing tools needed to complete the scope.
Tool Status
Technician has all the required tools needed.
Technician does not have all the required tools needed.
Troubleshooting Performed
Current Guides
MoFi Setup
TEC
Was The Full Scope Completed?
Yes
No
No, need additional parts with revisit.
Were Pictures Uploaded?
Yes, uploaded to the FN's work order.
No, pictures were not uploaded yet.
Tech states, they will upload them.
Were all parts needed?
Yes
No
Extra parts
Parts Left At
Location
Leasing
Customer Service Desk
Manager
Behind the screen door.
Next Steps
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Luxer One Tech Support: (415) 390-0123
T3 - Sacramento, CA: (916) 558-8985
T3 - Charlotte, NC : (980) 416-9213
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